Terms & Conditions

Welcome to Vilasa Ambrosia!

These terms and conditions outline the rules and regulations for the use of Vilasa Ambrosia’s Website.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Vilasa Ambrosia if you do not agree to take all of the terms and conditions stated on this page.

Intellectual Property

The content, layout, design, data, databases, and graphics on this website are protected by intellectual property laws and are owned by Vilasa Ambrosia Private Limited. Unless expressly permitted in writing, you must not reproduce, modify, copy, distribute, or use for commercial purposes any content, or the design and layout of the website.

Products and Services

We offers a range of tea products, each inspired by the rich heritage of Assam and the opulence of the Ahom Kingdom. The descriptions, images, and prices of the products can be found on our website. While we strive for accuracy, errors in pricing, descriptions, and availability may occur.

Use of the Website

• You agree not to use the website in a way that is harmful to us or our customers.
• You agree not to disrupt, modify, or interfere with the website or its associated software, hardware, and servers in any way, and you agree not to impede or interfere with others’ use of the website.

Limitation of Liability

Vilasa Ambrosia Private Limited will not be liable for any damages that arise from the use or inability to use the products or services offered. We do not warrant that the website or products will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

Cancellations, Returns, and Refunds

Information about the cancellation, return, and refund policies will be clearly stated on our website. Please review these policies carefully before making a purchase.

At Vilasa Ambrosia Private Limited, customer satisfaction is our top priority. We handle each purchase with utmost care and ensure that our products and services meet the highest quality standards. However, we understand that there may be circumstances under which you may seek a refund.

Eligibility for Refund:

Refunds are only processed for [specify cases, e.g., damaged goods, service discrepancies, etc.]. Please provide a detailed description and photographic evidence (if applicable) within 3 days of receiving the product or service.

Process for Requesting a Refund:

To request a refund, please contact our customer support team at info@vilasaambrosia.com. Provide your order number, the issue, and any supporting documents or photographs. Our team will review your request and, if applicable, initiate the refund process.

Refund Processing Time:

Once your refund request is approved, we will process your refund within 7 working days. The amount will be credited to the original method of payment. Please note that the time taken for the refunded amount to reflect in your account may vary based on your bank’s policies.

Non-refundable Circumstances:

Please be aware that certain circumstances are not eligible for a refund, including:

• • Items purchased on sale or with a discount are final and cannot be returned or refunded, unless they are faulty or not as described.
  • Products that have been customized or personalized according to the customer’s specifications cannot be returned or refunded.
  • Products that are returned after their expiration date or beyond the specified return period in the policy.
  • Products returned due to a change of mind or incorrect choice by the customer will not be eligible for a refund.

For any questions or concerns regarding our refund policy, please contact us at info@vilasaambrosia.com. .

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to the website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Jurisdiction.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@vilasaambrosia.com.